A Namba Taxi cab arrives within 7 minutes. A smart itinerary planning system drastically reduced waiting time by eliminating much of the manual work done by dispatchers. The system’s scalable, failproof architecture can handle up to 700 drivers on the line, 6,000 queries per second, and 10,000 orders a day.
With Namba Taxi, drivers and passengers can do everything on their mobile devices. When development started in 2013, passengers had to make a phone call to order a cab, effectively turning taxi services into call centres. Namba Taxi changed this paradigm.
With an automated ordering system, Namba Taxi can focus on improving the passenger experience. The company monitors a multitude of performance indicators, including each car’s technical condition and even drivers’ health, to ensure more enjoyable cab rides.