Our approach to creating long-term and effective partnerships with our clients
We are dedicated to maintaining transparency in our relationships with clients, as this nurtures advantages for project duration, workflow, and costs.
We put together a list of common problems frequently encountered in tech companies that require immediate attention and resolution:
Through the struggle with the FUD factor, the formation of principles, and a culture of transparency in the company, we bring our interaction with customers to a new level, where there is no room for doubts and mistrust.
Our principles and company values drive our approach, ensuring open and honest interactions, effective collaboration, and a strong sense of accountability.
Achieving mutual understanding and joint success
By ensuring the participation of customers and the full engagement of our specialists at all stages of interaction, we together attain specific, expected, and measurable benefits for the customer's business, exceeding mere task completion.
Ensuring reliability and consistency across all processes
Through asynchronous communication and documentation of all interactions in trackable software, we ensure clear time and resource management and immediate information access for all stakeholders.
Providing swift response and continuous improvement
Through continuous feedback analysis and ongoing process improvement, we enable timely detection and escalation of arising issues with full responsibility for tasks from start to finish.
As a remote-first company, we prioritize open communication and transparency within our team. Our project management tool Enji.ai was born from these very values.
Although we have people spread around 13 time zones, we stay up-to-date and involved in each other’s projects. To do this, we use seven tools that help us keep in touch and be transparent.
Transparency enhances coordination between the PM, team, and customers. Retrospectives drive structured reflections, feedback, and issue identification using Miro whiteboards.
Maintaining transparency through daily team stand-ups keeps customers informed about progress and challenges.
Documentation is vital across projects to prevent redundancy and micromanagement. Structured storage simplifies teamwork.
Worklogs are essential for accountability and transparency, allowing customers to review and discuss results for productivity assessment.
Our priority when working with customers are plan, sprint, and task breakdown in Jira. Customers and PMs track progress and ensure task sequence and collaboration.
We use Jira filters and email notifications for customer updates and sync Jira and GitLab with Slack for real-time notifications.