Kirill Zinchenko
Delivery Manager
Transparency & Trust
Our approach to creating long-term and effective partnerships with our clients
We are dedicated to maintaining transparency in our relationships with clients, as this nurtures advantages for project duration, workflow, and costs.
Lack of transparency hinders business success
We put together a list of common problems frequently encountered in tech companies that require immediate attention and resolution:
- Inefficient, unsuccessful project implementation plan. As a result, project delays.
- Challenges related to security concerns, lack of visibility and control over processes, and inadequate protection of confidential information.
- Loss of control over the performer's work and inability to track team rotation.
- If the client communicates only with the PM, not the whole team, then communication cannot be transparent.
- Failure to account for hidden costs, as many outsourcing companies work on a fixed-price basis, immediately determines the budget and duration of the project.
Transforming client experience with our transparency mindset
Through the struggle with the FUD factor, the formation of principles, and a culture of transparency in the company, we bring our interaction with customers to a new level, where there is no room for doubts and mistrust.
Staying committed to our principles of transparency, we are:
Our principles
Our principles and company values drive our approach, ensuring open and honest interactions, effective collaboration, and a strong sense of accountability.
Engagement
Achieving mutual understanding and joint success
By ensuring the participation of customers and the full engagement of our specialists at all stages of interaction, we together attain specific, expected, and measurable benefits for the customer's business, exceeding mere task completion.
Accountability
Ensuring reliability and consistency across all processes
Through asynchronous communication and documentation of all interactions in trackable software, we ensure clear time and resource management and immediate information access for all stakeholders.
Awareness
Providing swift response and continuous improvement
Through continuous feedback analysis and ongoing process improvement, we enable timely detection and escalation of arising issues with full responsibility for tasks from start to finish.
Embracing transparency with Enji.Ai
As a remote-first company, we prioritize open communication and transparency within our team. Our project management tool Enji.ai was born from these very values.
To empower observability
- Increase team observability through asynchronous daily check-ins and automated bot notifications.
- Spotlight software development metrics to elevate project performance.
- Analyze feature delivery speed and cost for strategic optimization.
To help with performance and growth
- Extracts and evaluates data from diverse work sources.
- Predicts burnout risks with AI-fueled strategies for resource optimization.
- View details
Our practices to maintain transparency
Although we have people spread around 13 time zones, we stay up-to-date and involved in each other’s projects. To do this, we use seven tools that help us keep in touch and be transparent.
Retrospectives
Transparency enhances coordination between the PM, team, and customers. Retrospectives drive structured reflections, feedback, and issue identification using Miro whiteboards.
Stand-ups & status-checks
Maintaining transparency through daily team stand-ups keeps customers informed about progress and challenges.
Knowledge management
Documentation is vital across projects to prevent redundancy and micromanagement. Structured storage simplifies teamwork.
Worklogs
Worklogs are essential for accountability and transparency, allowing customers to review and discuss results for productivity assessment.
Field of work
Our priority when working with customers are plan, sprint, and task breakdown in Jira. Customers and PMs track progress and ensure task sequence and collaboration.
Tracking project progress
We use Jira filters and email notifications for customer updates and sync Jira and GitLab with Slack for real-time notifications.